Honda / Acura

Defined lifecycle segmentation and dynamic content around customer stages, behavioral data, and transactional signals that created a personal experience tailored to their customers' lifestyle and mindset.
Email Marketing · Strategy · Development
I bring creative, technical, and business teams together to turn messy, cross-functional challenges into practical solutions.
After over three decades in design, development, and marketing, I’ve learned a lot about business, customers, creative, and technology. However, a year away from the workforce gave me the chance to reflect and learn about the most important thing of all... myself.
My career has spanned creative, technology, and strategy. I began in design, moved into web development, and ultimately ended up in email marketing and digital communications development. I managed development teams while partnering across analytics, creative, and technical disciplines, but again and again, I found myself creating solutions others hadn’t considered, building dynamic architectures beyond platform limitations, redesigning workflows to improve efficiency while reducing risk, and helping teams prioritize competing demands to support clients.
When something wasn’t working, people came to me... not because I had all the answers, but because they trusted I’d figure them out.
I’m energized by improving systems, optimizing customer journeys, reducing friction, and finding elegant solutions to messy challenges. I speak both creative and technical, connect dots others may not see, and support organizations so they can perform at their best.

Defined lifecycle segmentation and dynamic content around customer stages, behavioral data, and transactional signals that created a personal experience tailored to their customers' lifestyle and mindset.

Reframed a struggling email cadence from product-centric selling to empathetic support for new mothers, contributing to a 17% increase in email-attributed sales.

Helped create and support the high-value, single-item coupon strategy that went viral through both social and word of mouth which remains an essential part of the brand’s email marketing approach.

Architected a Salesforce Marketing Cloud template that assembled an email's entire structure, imagery, color, and messaging based entirely on data which allowed live content updates without deployment interruptions or delays.
Targetbase
Led digital communications, development, strategy, and operational process across 30+ enterprise brands. Managed and mentored a team of 7+ people, architected dynamic email solutions beyond standard platform limitations, and rebuilt production workflows that doubled throughput while reducing errors by more than 60%.
Fossil, Inc.
Designed and developed digital and interactive creative across multiple retail brands, bridging web, email, usability, and brand identity.
The Store Decor Co.
Led art direction, digital imaging, and production while guiding the company’s transition into the modern digital age, with both technology and equipment, including the designing and developing of their first website.
Email Marketing · Email Design / Development · Customer Journey Creation · Workflow Architecture · Marketing Operations · Business Process Optimization · Cross-Functional Leadership · Client Acquisition / Retention · Marketing Automation · Cross-Company Coordination · Hurdle Removal
Salesforce Marketing Cloud · AMPscript · HTML / CSS · Dynamic Content · Segmentation · Agentic AI · Photoshop · Illustrator · Dreamweaver · Figma · Litmus · ServiceNow · Workfront
Have a complex challenge?
I’m exploring opportunities in email marketing, digital communications, customer journey design, and marketing operations.
"If you have a problem, yo, I'll solve it." - V. Ice